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2801462 - How to Configure Support Team Determination Emails via Business Rule Framework Plus


You have configured Support Team Determination via Business Rule Framework Plus correctly according to the Wiki but the Support Team is not determined correctly in incidents.

Additionally, the action (S/Z/Y)MIN_STD_FIND_PARTNER_FDT does not seem to be executing so the Support Team is receiving no emails.

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  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SOLMAN, SMIN_STD_FIND_PARTNER_FDT, Application ID, BRFPlus, BRF+, Support Team, Support Team Determination, emails, ITSM, IT Service Management, email notifications, function ID, Business rule framework plus, VAR, , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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