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2801621 - GATP - Finding/Judging the correct case priority!

Symptom

Finding/Judging the right priority for GATP cases.

To ensure healthy service levels for all our customers, the priority of cases is judged based on the Business Impact of the issue.

This KBA outlines the principles which should be used for determining the priority of GATP cases (component SCM-APO-ATP*).


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Environment

  • SAP Supply Chain Management (SCM)
  • Global ATP

Product

SAP Supply Chain Management 2005 ; SAP Supply Chain Management 2007 ; SAP Supply Chain Management 4.0 ; SAP Supply Chain Management 4.1 ; SAP Supply Chain Management 7.0 ; SAP enhancement package 1 for SAP Supply Chain Management 7.0 ; SAP enhancement package 2 for SAP Supply Chain Management 7.0 ; SAP enhancement package 3 for SAP Supply Chain Management 7.0 ; SAP enhancement package 4 for SAP Supply Chain Management 7.0

Keywords

KBA , SCM-APO-ATP , Global Available-to-Promise , Problem

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