2801624 - Mobile Add-On for ERP: 'No backends loaded - SAP Work Manager - Meter Management 2.3

• The team have deployed SAP Work Manager (WM) in our Agentry Cloud Edition (ACE) server and the Mobile Add-on for ERP in our SAP ECC box
• The team also has an SAP Cloud Connector configured between the SAP Cloud Platform (SCP) and SAP ECC, with data flowing between the two systems
• The SAP WM app is configured to connect to the standard SAP application in the Config Panel: SAP_METER_MANAGEMENT_23  
• The SAP WM Client is presenting an error message when it connects to the ACE application:  
  
  “No backends loaded. Please check server startup logs”  
  
  
• We find errors in the SAP ECC backend system via SAP transaction SLG1.  
  
  Error 1:
  
  @5C\QError@ 03.05.2019 11:04:17 - /SYCLO/CX_CORE_FRAMEWORK:Framework setting is invalid
  @5C\QError@ 03.05.2019 11:04:17 - /SYCLO/CX_CORE_RFC_OO_DATA:An exception was raised.  
  
  
• Error 2 from logs:
  
  ~~~~~~~~~~~~~Start here~~~~~~~~~~~
  

  At 5.3.2019 - +++\CLASS=/SYCLO/CL_CORE_DO_SERVICES
  ..
  ..
  5.3.2019 11:04:17 - Entering method ~ CHECK_SYSTEM_AUTHORIZATION...
  ..
  5.3.2019 11:04:17 - /SYCLO/CX_CORE_FRAMEWORK:Framework setting is invalid
  5.3.2019 11:04:17 - /SYCLO/CX_CORE_RFC_OO_DATA:An exception was raised.
  ~~~~~~~~~~~~~~~~~End Error 2~~~~~~~~~~~~~~~~~
  
  

• In another similar case, the issues were resolved with: SAP KBA 2132346 and 2590346, however these solutions did not work
• The app name in the JavaBE and in the ConfigPanel match (one of the recommended solution)
• The connection between ACE and SAP ECC is working
• The team also applied a solution that worked previously, by reactivating the BC Set (KBA 2770175), but it did not work

• SMFND - 630_740 SP02
• SMERP - 630_740 SP02
• SMISU - 630_740 SP02
• SAP Work Manager (SAPWM) 6.5.5
• SAP Meter Management 2.3 (Released under SAPWM 6.5)

"/SYCLO/CX_CORE_FRAMEWORK:Framework setting is invalid","/SYCLO/CX_CORE_RFC_OO_DATA:An exception was raised.","SAP Meter Management 2.3 No Backend loaded","No backend loaded","SAP Work Manager ACE","Ace Cloud Edition Work Manager No Backend Loaded","No backends loaded. Please check server startup logs" , KBA , MOB-APP-MAO , Mobile Application Integration Framework , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem