2802039 - Target Group Determination With Contact Permission

You created a dynamic Target Group with a condition for Contact Permission = Allowed. You do not receive the expected results.

SAP Cloud for Customer

Prerequisite: you have existing, active contacts in your system. At least one contact ABC (ABC represents the contact's name) has Marketing Permissions maintained as 'Opt-In' for E-Mail.

1. Go to the Sales Campaigns work centre.
2. Go to the Target Groups view.
3. Create a new Target Group (TG).
4. Check the Member Determination box for a dynamic TG.
5. Navigate to the Member Determination facet.
6. For Contacts, create a condition: Contact Permission = Allowed.
7. Save -> Activate -> Refresh to run the Target Group determination.
8. Go to the Members facet.
9. ABC was not added to the members of your TG.

While the contact has the opt-in option selected for E-Mails in Marketing Permissions, they do not have the field Contact Permission set as allowed.

Marketing Permission & Contact Permission go hand-in hand to help maintain privacy of communication channel (that is, e-mail, Fax, Telephone).

Contact Permission restricts access as per your customer's given consent to get contacted. When disallowed, you cannot, for example, send e-mails to that individual.

Subscription for a specific communication category can be prohibited by the communication channel within Marketing Permission for a specific person.

The permission settings for the corresponding country are set up within the system's Business Configuration.

With Marketing Permissions, you can control the information type the person receives.

1. Go to the Customers work centre.
2. Go to the Contacts view.
3. Open ABC in edit mode.
4. In the header, edit the field 'Contact Permission' and set to 'Allowed'.
5. Save.

If the field is not available, contact your administrator to add it via Master Layout.

SAP Help Portal:

• Scope and Configure Contacts
• Configure Marketing Permissions

Marketing Permission Contact Permission , KBA , LOD-CRM-MKT-TG , Target Groups , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions