SAP Knowledge Base Article - Public

2802230 - Some fields in sales documents are unchangeable

Symptom

When business objects (like Sales Quote, Sales Order or Opportunity) have Status field set to Completed or Approval Status field set to In Approval/Approved, some fields will not be changeable anymore.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales Quotes view (for example).
  3. Open a Sales Quote in Status = Completed or Approval Status = In Approval.
  4. Click Edit and check the field Sales Unit (for example).

Result: The field Sales Unit is greyed out and cannot be changed.

Cause

Fields such as Account, Product Name, Document Type, Quantity, Sales Unit, Owner, Sales Phase, Source Opportunity, won't be editable depending of the current Status or Approval Status set.

Also, Quotes with field Transfer Status = In Process/Finished won't be editable either to avoid inconsistencies.

Resolution

This is the standard system behavior.

Keywords

Grayed out, greyed out, read-only, read only, cannot be edited, modified, modification, not possible , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions