SAP Knowledge Base Article - Public

2802610 - I cannot search for content and links within a PDF do not work

Symptom

In an SAP Jam group I'm viewing a PDF. Using keyboard shortcut to find a word/phrase or clicking on a link in the PDF doesn't work.

***Image/data in this KBA is from SAP internal systems, sample data, or systems. Any resemblance to real data is purely coincidental.***

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Navigate to a group in SAP Jam
  2. Select 'Content'
  3. Select an existing PDF
  4. Search for a word in the PDF (using keyword command CRTL + F on Windows or Command & F on Mac) or click a link within the PDF

not working.jpg

  1. Dont get any search results

Cause

The feature "Preview PDF documents using PDF viewer" is not enabled.

Resolution

Navigate to Jam Admin > Product Setup > Features and enable "Preview PDF documents using PDF viewer"

Please note: Only a Company Administrator can access the 'Product Setup' area.

features.jpg

preview pdf.jpg

See Also

 PDF inline viewer

Keywords

search PDF, PDF image, PDF issue, PDF problem, PDF links, PDF broken, cannot search , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem

Product

SAP Jam Collaboration all versions