SAP Knowledge Base Article - Public

2802610 - I cannot search for content and links within a PDF do not work


In an SAP Jam group I'm viewing a PDF. Using keyboard shortcut to find a word/phrase or clicking on a link in the PDF doesn't work.

***Image/data in this KBA is from SAP internal systems, sample data, or systems. Any resemblance to real data is purely coincidental.***


SAP Jam Collaboration

Reproducing the Issue

  1. Navigate to a group in SAP Jam
  2. Select 'Content'
  3. Select an existing PDF
  4. Search for a word in the PDF (using keyword command CRTL + F on Windows or Command & F on Mac) or click a link within the PDF

not working.jpg

  1. Dont get any search results


The feature "Preview PDF documents using PDF viewer" is not enabled.


Navigate to Jam Admin > Product Setup > Features and enable "Preview PDF documents using PDF viewer"

Please note: Only a Company Administrator can access the 'Product Setup' area.


preview pdf.jpg

See Also

 PDF inline viewer


search PDF, PDF image, PDF issue, PDF problem, PDF links, PDF broken, cannot search , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem


SAP Jam Collaboration all versions