Symptom
In an SAP Jam group I'm viewing a PDF. Using keyboard shortcut to find a word/phrase or clicking on a link in the PDF doesn't work.
***Image/data in this KBA is from SAP internal systems, sample data, or systems. Any resemblance to real data is purely coincidental.***
Environment
SAP Jam Collaboration
Reproducing the Issue
- Navigate to a group in SAP Jam
- Select 'Content'
- Select an existing PDF
- Search for a word in the PDF (using keyword command CRTL + F on Windows or Command & F on Mac) or click a link within the PDF
- Dont get any search results
Cause
The feature "Preview PDF documents using PDF viewer" is not enabled.
Resolution
Navigate to Jam Admin > Product Setup > Features and enable "Preview PDF documents using PDF viewer"
Please note: Only a Company Administrator can access the 'Product Setup' area.
See Also
Keywords
search PDF, PDF image, PDF issue, PDF problem, PDF links, PDF broken, cannot search , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem
Product
SAP Jam Collaboration all versions