SAP Knowledge Base Article - Public

2802683 - The Rule Type as Notification is Missing in the Drop Down of Ticket Workflow


On creating ticket workflow with timing as scheduled, the rule type as Notification is not listed.


SAP Cloud for Customer .

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Workflow Rules view.
  3. Click on the new button to create a workflow.
  4. In the new workflow screen, select the business object as Ticket and Timing as Schedule.
  5. Click on next button and go to Action section.
  6. Under the field Rule Type, select the drop down option .
  7. You can see the type as notification is missing here .


The type as notification is not provided for the schedule base ticket's workflow .


The type notification is missing for schedule base ticket's workflow which is an expected system behavior in current release .


Ticket workflow , Schedule Base , KBA , rule type , notification , LOD-CRM-WKF , Workflow , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911