Symptom
On creating ticket workflow with timing as scheduled, the rule type as Notification is not listed.
Environment
SAP Cloud for Customer .
Reproducing the Issue
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Go to the Administrator work center.
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Go to the Workflow Rules view.
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Click on the new button to create a workflow.
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In the new workflow screen, select the business object as Ticket and Timing as Schedule.
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Click on next button and go to Action section.
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Under the field Rule Type, select the drop down option .
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You can see the type as notification is missing here .
Cause
The type as notification is not provided for the schedule base ticket's workflow .
Resolution
The type notification is missing for schedule base ticket's workflow which is an expected system behavior in current release .
Keywords
Ticket workflow , Schedule Base , KBA , notification , rule type , LOD-CRM-WKF , Workflow , LOD-CRM-SRP , Service Request Processing , Problem
Product
SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911