Symptom
You enabled the Outlook Server Side Add-In, but the pin icon is not displayed on add-in pane.
Environment
SAP Cloud for Customer.
Reproducing the Issue
- On Outlook.
- Click on Server Side Add-In pane.
- Add-In pane will open but no pin icon is displayed.
Cause
According to Microsoft article, pinnable task panes are available in Outlook 2016, build 7668.2000 or later.
You can find this information on the this article: https://docs.microsoft.com/en-us/outlook/add-ins/pinnable-taskpane
Resolution
Please update Outlook to this version or later.
Keywords
Pin Add-In, Outlook Server Side, Server Side Add-In , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
Product
SAP Cloud for Customer add-ins all versions