You are trying to import Product Category Hierarchy into your Cloud for Customer tenant using Data Workbench, but the task fails with error message "Hierarchy does not exist".
SAP Cloud for Customer
The reason behind this is that you are trying to create the root level of the product hierarchy in this import. Currently, the system does not support creation of root product category through the Data Workbench.
Please create the root product category manually by following the below instructions:
- Go to the Products work center.
- Select the Product Categories work center view.
- Click the New Hierarchy button.
There, you can maintain all mandatory and additional information you wish and create the root product category. Once that is done, you can expand the hierarchy using the Data Workbench functionality.
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