Symptom
Editing output settings is not possible after a sales order has been completed.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Order work center and select sales order “ABC” (where ABC represents the selected sales order).
- The status of sales order “ABC” is Completed.
- Click the You Can Also button, the Edit Output Settings button is grayed out.
- Select sales order “DEF” (where DEF represents another selected sales order).
- The status of sales order “DEF” is In Process.
- The Edit Output Settings button is available and can be clicked.
Cause
This is the current system design.
Resolution
When a sales order has the status Completed, the output settings cannot be edited and can only be previewed.
Keywords
Sales Order, Output Settings, Status, Completed, In Process, You Can Also, Grayed Out , KBA , SRD-CRM-ORD , Orders & Contracts , How To
Product
SAP Business ByDesign all versions
SAP Knowledge Base Article - Public