SAP Knowledge Base Article - Public

2802980 - Unable to Edit Output Settings for Completed Sales Orders

Symptom

Editing output settings is not possible after a sales order has been completed.

Environment

 SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order work center and select sales order “ABC” (where ABC represents the selected sales order).
  2. The status of sales order “ABC” is Completed.
  3. Click the You Can Also button, the Edit Output Settings button is grayed out.
  4. Select sales order “DEF” (where DEF represents another selected sales order).
  5. The status of sales order “DEF” is In Process.
  6. The Edit Output Settings button is available and can be clicked.

Cause

 This is the current system design.

Resolution

When a sales order has the status Completed, the output settings cannot be edited and can only be previewed.

Keywords

Sales Order, Output Settings, Status, Completed, In Process, You Can Also, Grayed Out , KBA , SRD-CRM-ORD , Orders & Contracts , How To

Product

SAP Business ByDesign all versions