SAP Knowledge Base Article - Public

2803136 - Application Error when selecting Offer Detail Template on Offer Approval - Recruiting Management


In the Offer Approval of a candidate, selecting a Offer Detail Template an application error occurs.


SAP SuccessFactors Recruiting Management

  • Offer Approval

Reproducing the Issue

  1. Go to a Job Requisition;
  2. Access one applicant that is in the Offer Status;
  3. Click in Take Action -> Offer Approval;
  4. In the template, select one specific template;
  5. Notice that an application error happens with the message: "Unable to fetch [Offer_Detail_Template_Name] Bean for Id:[template_id] and formDataId:null"


This is due a data issue with the template itself.


  1. Download the current template as it is;
  2. Update the template, changing its name. This is to avoid conflicts with the existing one;
  3. Deactivate the Offer Template on the instance;
  4. Upload the updated template back to the instance;


unable, fetch, bean, id, formDataId, null, Offer, Template, Application, Error, Selecting, Approval , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions