2803205 - Score Summary Report is not pulling data when filtering by Completed Date

The Score Summary report is not displaying results when applying a date in the report criteria using the fields Completed Date From and Completed Date To.

SAP SuccessFactors Learning

1. Log into HCM >
2. Navi agate to Learning Administration > 
3. At Reports, open the Score Summary report >
4. Select a user and a content object to pull the score data. The user must have a "For credit" completion status for this content object and item >
5. After running the report, you can see the record there >
6. Now run the report with the same filters, but add a date in the Completed Date From and Completed Date To fields that covers the period where the employee received the "Not for credit" status >
7. After running the report, the score for this "Not for credit" completion is not listed there.

As per Engineering Team, this is an expected system behavior.

• The Score Summary report pulls data from the PA_CBT_STUD_CPNT_MOD table, which stores the communication between content and user.
• For “Not for credit” Completion Statuses (for example, when a user fails a SCORM exam), this table does not store a completion date. Because the completion date remains null, the report cannot filter those records using the Completed Date From and Completed Date To fields.
• Therefore, when using Completed Date From and Completed Date To, the report will return data only for “For credit” completions (which have a completion date in PA_CBT_STUD_CPNT_MOD).
• If you need to report on “Not for credit” completions, avoid using the Completed Date From and Completed Date To filters.

Note: In scenarios where the completion is granted outside of content communication (for example, an admin manually records completion), PA_CBT_STUD_CPNT_MOD may not contain a completion date. In such cases, date-based filters in the Score Summary report will not return those records.

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