Symptom
- During the termination process, when selecting or changing a value in the Transfer Direct Reports (or Transfer Job Relationships) dropdown, the screen refreshes and the value set by a business rule is refreshed.
- The affected field changes to 'No Selection' or becomes empty.
- In some cases, standard fields such as 'OK to Rehire' reset to their default value (e.g., from Yes to No) when the Transfer Direct Reports option is modified for a second time.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
Scenario 1:
- Create a Business Rule to set the value of a field on the termination screen.
- Example: Automatically set OK to Rehire = Yes or populate a custom field.
- Go to the Employee Profile.
- Select Actions > Terminate.
- Enter a Termination Date and Termination Reason.
- Under Transfer Direct Reports, select any option.
- Change the Transfer Direct Reports option again.
- The termination screen refreshes, and the field value set by the rule is cleared or reset to No Selection / No.
Scenario 2:
- Create a Business Rule to set a field value on the termination screen (for example, OK to Rehire = Yes).
- During termination, after selecting values for Termination Date and Termination Reason, modify Transfer Direct Reports.
- Notice that the field value set by the business rule disappears or resets after the page refresh.
Cause
This is currently the expected behavior by the system.
Resolution
- An Enhancement Request (ER) has been logged: https://influence.sap.com/sap/ino/#/idea/348281
- This ER will be considered for future product development when planning new features for the next major release.
- Please note that inclusion of the ER is not guaranteed and depends on various factors, including feasibility, business impact, and alignment with the product roadmap.
See Also
- 2090228 - How to Submit Ideas for SAP SuccessFactors Products
- https://influence.sap.com/sap/ino/#/idea/348281
Keywords
SF, SuccessFactors, ECT-100142, Transfer direct reports, refresh, termination refresh, transfer refresh, termination, rules, refresh, individual transfer of direct reports, Transfer Job Relationships, blanks, rules, screen, 348281, INC15622557 , KBA , LOD-SF-EC-TER , Termination Details , LOD-SF-EC , Employee Central , Product Enhancement
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions
SAP Knowledge Base Article - Public