SAP Knowledge Base Article - Preview

2803384 - UpdateActivity Event in CTI adapter is not updating the changes in the Activity

Symptom

You are trying to use the UpdateActivity event of CTI adapter to update details in the Inbound call activity created earlier.


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Environment

SAP Cloud for customer

Product

SAP Cloud for Customer core applications all versions

Keywords

UpdateActivty, CTI , KBA , updateactivty, cti adapter , LOD-CRM-LA , Live Activity , Problem

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