SAP Knowledge Base Article - Public

2803662 - Credentials are not being accepted when opening a Story in SAP Analytics Cloud


When opening a Story based on HANA Live Data Connection (HCP), sometimes the system does not accept the database credentials in SAP Analytics Cloud (SAC).


  • SAP Analytics Cloud
  • Live Data Connection to HANA HCP

Reproducing the Issue

  1. Logon to SAC.
  2. Open a Story based on Live Data Connection.
  3. Notice that the pop-up window appears to enter credentials.
  4. After entering the credentials, the system does not accept it and another browser based pop-up window appears and the credentials are not being accepted at all. 


The secondary prompt which is a browser pop-up does not come directly from SAC, hence it is not possible to authorize the user.


The problem can be fixed by canceling the browser pop-up and then re-entering the correct credentials in the SAC based pop-up.

See Also

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SAP Analytics Cloud 1.0