SAP Knowledge Base Article - Public

2803743 - Sound for notifications in SAP Jam app not working

Symptom

Sound and Vibration in the SAP Jam mobile app is not working for Notifications

Environment

SAP Jam Collaboration

Reproducing the Issue

  • Trigger push notification to a user in the SAP Jam mobile app
  • No sound or vibration is triggered in the app. 

Cause

This is due to the fact that Sounds and Vibration are not currently supported in the SAP Jam app for push notifications.

Resolution

Sounds and Vibration are not currently supported in the SAP Jam app for push notifications.

Keywords

Notifications sounds vibration app Jam Mobile not working , KBA , LOD-SF-JAM-NOT , Bell & Browser notifcations , Problem

Product

SAP Jam Collaboration all versions