SAP Knowledge Base Article - Preview

2804023 - How to subscribe to a SolMan ITSM Incident to receive a notification email?

Symptom

  • How to Subscribe to an Incident in order to receive an email notification on status change?
  • How to configure SolMan ITSM Incident subscription? 
  • How to configure and use Watchlist functionality in SolMan ITSM Incidents?

Image/data in this KBA is from SAP  systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, ISTM, subscribe,unsubscribe, email notification, Incident, status change, watchlist , KBA , watch list , it service management , sm_workcenter , SV-SMG-SUP , Service Desk / Incident Management , How To

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