Symptom
- Calling SAP Contact Center (CCtr) from external number to a queue
- The caller does not hear the consent IVR (custom IVR based on SAP CCtr example)
- Customer is not able to interact with the custom IVR
Read more...
Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, IVR, Consent, consent ivr, recording, consent, Interactive Voice Response , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.