SAP Knowledge Base Article - Preview

2804343 - When calling from an external number to a queue the call is not getting the configured Consent IVR


  • Calling SAP Contact Center (CCtr) from external number to a queue
  • The caller does not hear the consent IVR (custom IVR based on SAP CCtr example)
  • Customer is not able to interact with the custom IVR



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, IVR, Consent, consent ivr, recording, consent, Interactive Voice Response , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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