SAP Knowledge Base Article - Preview

2804519 - [ASK HR] Service Center - Unable to Create New Tickets

Symptom

The fields in the create ticket screen for ASK HR is greyed out

 2019-06-13_10-46-34.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

Employee Central - Service Center

Product

SAP SuccessFactors Employee Central Service Center all versions

Keywords

Ask HR, Create Ticket, Service Center, API Permissions , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem

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