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2804561 - Error during chapter edit - BO Disclosure Management FRE client has stopped working

Symptom

When checking out a chapter/report (edit), using Office 365 client you get one of the following error messages

  • BO Disclosure Management FRE-client has stopped working. A problem caused the program to stop working correctly. Please close the program
  • Could not create a SingleInstanceTracker object: Failed to send message to the instance. Please terminate the FREC client
  • The system can not find the path specfied. (Exception from HRESULT: 0x80070003)

Toast Client error.png

error.jpg

dm1.jpg

In the Windows event viewer (or details of the error) you see the following

System.IO.DirectoryNotFoundException: The system cannot find the path specified. (Exception from HRESULT: 0x80070003)
at SAPBO.DisclosureManagment.Toasts.ShellHelpers.IPersistFile.Save(String pszFileName, Boolean fRemember)
at SAPBO.DisclosureManagment.Toasts.ToastController.InstallShortcut(String shortcutPath)
at SAPBO.DisclosureManagment.Toasts.ToastController.TryCreateShortcut()
at cundus.enterpriseReporting.App.FRECServiceController.ShowMessage(Int32 timeout, String title, String message, ToolTipIcon tti, Boolean show)
at cundus.enterpriseReporting.App.FRECServiceController.<OnActionHandler>d__26.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

Event-viewer.png


Read more...

Environment

SAP Disclosure Management 10.1

Office 365

Product

SAP Disclosure Management 10.1

Keywords

Toast, controller, FRE-Client, Notification, SingleInstance Tracker , SingleInstanceTracker, FREC client HRESULT: 0x80070003 , KBA , dm , EPM-DSM-GEN , DM core functionalities , Problem

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