Symptom
You would like to customize the offline summary template for Tickets / Work Tickets.
Environment
SAP Cloud for Customer
Resolution
Prerequisite: You have followed KBA 2575894 - Generate Offline Summary Activation Request to generate summaries for Tickets / Work Tickets.
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Go to the Administrator Work Center.
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Go to the Business Flexibility View.
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Select: Local Form Template Maintenance.
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Search for the template called Ticket.
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Copy that template as a new template, name it and click Save.
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Now search for that template in the Drafts filter and edit it.
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The template edit floorplan opens, where customizations can be done.
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After that is done, click OK, save it and publish the template.
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After the template is published, it can be seen in the dropdown in offline mode (which is a custom template).
See Also
Keywords
generate summary; summary; local form template; offline; template; form; form template; custom; customize , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions