SAP Knowledge Base Article - Public

2804814 - Reset Command Center Password - Recruiting Marketing

Symptom

  • How to request to reset Command Center's password?
  • Unable to access Command Center?
  • My credentials do not work to access the new Command Center.

Environment

  • SAP SuccessFactors Recruiting Marketing
  • Command Center

Resolution

The access to the new Command Center is divided in two steps:

  1. Authentication: implementation partners will use their S user credentials to authenticate in SAP Identify Authentication Service;
  2. Authorization: once the authentication is completed the authorization process starts where is verified if the user has permission to access Command Center. Refer to 2453404 - How to request Site Manager Access (Command Center) - Recruiting Marketing article on how to request authorization to access Command Center.

In case you are facing issues with your credentials to authenticate in Command Center, DO NOT raise a ticket to SAP Product Support. Instead you need to reach out to SAP Support via sso@sap.com.

See Also

2528548 - Partner resources for Career Site Builder Implementations

2116056 - SuccessFactors Partner Support - Resources & Tools

Keywords

Command Center, Credentials, command center password reset, reset rmk password, reset password for commant center, command center rmk password, Recruiting Marketing , KBA , LOD-SF-RMK-CC , Command Center , How To

Product

SAP SuccessFactors Recruiting all versions