SAP Knowledge Base Article - Public

2805131 - New Hire 'Benefit Exception' is not getting created


New Hire Benefit Exception is not getting created. Event is triggered but exception and exception log are not created.


SuccessFactors Employee Central

Global Benefits

Reproducing the Issue

  1. Configure 'Benefit Life Event Configuration' and hire an employee.
  2. Check if event is created in 'Intelligent service center' and if 'Benefit Exception' is created.


The issue will happen if there are 'inactive' Legal entities in the benefit. System is not able to fetch the inactive legal entity hence it is not creating the Benefit Exception.


Remove the 'Inactive' legal entities or make the legal entities 'Active'.

See Also

Reference KBA 2654504 - Benefit exceptionon New hire


New Hire Benefit Exception not created, New Hire, Benefit Exception. , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions