SAP Knowledge Base Article - Public

2805257 - Application error triggering when access Employee Profile Benefits section

Symptom

When access employee profile Benefits section an application error is triggered with fingerprint=e19fbff59cb97bb6c598513e028d08f4afe3ddb

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits 

Reproducing the Issue

  1. Go to an Employee Profile
  2. Scroll to Benefits section
  3. Application error triggered

Cause

This error is caused by missing Benefit Screen Lookup configuration

Resolution

  1. Go to Admin Center
  2. Check tool 
  3. Select Benefits Management and run
  4. Check BenefitsScreenLookupObject results
  5. Go to Manage Data
  6. Search for Benefits Screen Lookup missing UI´s and create them

Keywords

fingerprint e19fbff59cb97bb6c598513e028d08f4afe3ddb BenefitsScreenLookupObject BenefitEnrollment BenefitProgram BenefitProgramEnrollment BenefitEmployeeClaim BenefitInsurancePlan, 2805257 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions