2805319 - License Management not showing SAP Support Portal info - SAP Solution Manager 7.2 SP08 or higher

• SAP Solution Manager License Management interface is displaying old Licenses and Maintenance Certificates or no information at all on:
• columns "Received License" and "Received Maintenance Certificate" or
• on "Received Licenses from SAP Support Portal"
• SAP Note 2799384 already implemented
• REFRESH_ADMIN_DATA_FROM_ (CONT.) jobs are completed, but the logs show there were errors while obtaining License data:

Getting license data (customer number: <cust_nr>)

License data collection errors (customer number: <cust_nr>)

• SAP Solution Manager 7.2 SP08 or higher
• VAR Customer

grey gray no license outdated not downloaded not downloading licenses and maintenance certificates solman lic , KBA , SV-SMG-LIC , License Management / Maintenance Certificate , SV-SMG-SVC , Administration of Service Connections with Solution Manager , Problem