SAP Knowledge Base Article - Public

2805328 - Update information for candidate in the back-end - Onboarding 1.0


Customer request to correct Location (or any other field) information for a candidate


SAP SuccessFactors Onboarding 1.0 - All Versions


For Live Customer(s):

Raise ticket to support with the following information:

  1. Company ID
  2. ONB Account ID
  3. Data Center
  4. Environment
  5. Candidate name
  6. Field name (key) in Onboarding
  7. Current value
  8. New value

For Product Support:

  1. Find the candidate in SupportMate
  2. Search for the key customer requests to be updated
  3. Double click ok it
  4. Insert the correct information and click Save HRData button 



update, information, data, incorrect , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To


SAP SuccessFactors Onboarding