SAP Knowledge Base Article - Public

2805401 - Reactivate External Candidate Account - Recruiting Management


How to unlock the Candidate Profile of a locked candidate in the Admin Center?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Admin Center
  2. Manage External Password Policy
  3. Reactivate External Candidate Account
  4. Enter the email address of the candidate
  5. Click on Reactivate User Account 



This feature is a legacy one and it is not working as expected, hence it is going to be deprecated also because candidates can unlock themselves by clicking on "Forgot Your Password?" and resetting their passwords. Please provide this reference number to your CSM to get updates on this: RCM-33528.

See Also

2082045 - Manage External Password Policy and Candidate Login Attempts - Recruiting Management


candidate, account, locked, login, email, reactivated , KBA , unlock account , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , How To


SAP SuccessFactors Recruiting all versions