SAP Knowledge Base Article - Public

2805404 - Check Tool - User Management - ResetPasswordSupportSetting error


Check Tool throwing error for "ResetPasswordSupportSetting" even though the email template for Password Reset is enabled.

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SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Go to Admin Center
  • Run the Check Tool for User Management
  • Noticed that the error is pointing to Password Reset Email Template "Please go to Admin Centre. Choose Password & Login Policy Settings and enable Reset Password using a URL accessed through an email link. Choose E-mail Notification Template Settings and enable Reset Password Support Notification" even though these two settings are already enabled in the instance.



The email Template - "Welcome Message Notification with Reset Password Support" needs to be enabled to fix the error.

The check tool "User Management --> Password Settings -->The options for resetting the password are enabled for the user" will mainly check the below configuration :

1 ."Welcome Message Notification with Reset Password Support";

2 ."Reset Password Successful Notification";

3 ."Reset Password Support Notification";


To pass the checking in check tool, those options can found under "E-Mail Notification Templates" and all need to be checked :

  1. Go to Admin Center
  2. Open E-mail Notification Template Settings
  3. Enable "Welcome Message Notification with Reset Password Support" ; "Reset Password Successful Notification"; "Reset Password Support Notification"

See Also

2472648 - Check Tool: How to check your SuccessFactors configuration

Using the Check Tool


Check Tool, User Management, ResetPasswordSupportSetting, Reset Password Successful Notification, Reset Password Support Notification , KBA , LOD-SF-PLT-CHK , SuccessFactors Platform Check Tool , Problem


SAP SuccessFactors HCM suite all versions