Symptom
You suspect that a user has deleted a campaign but you do not find any trace in the system.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Sales Campaigns work center.
- Go to the Campaigns view.
- Select a campaign with status Planned.
- Click on the actions cogwheel and then click Delete.
- Go to the Administration work center.
- Go to the General Settings.
- Click on Deleted Data.
RESULT: You cannot find the deleted campaign there.
Cause
There are no logs of deleted campaigns neither in the frontend nor in the backend.
Resolution
It is not possible to see who deleted the campaign. However, only planned campaign can be deleted. Hence, no major lost should occur.
See Also
2550962 - The Delete Option is Greyed Out While Trying to Delete a Campaign in Campaigns OWL
1969658 - The Delete option is not available inside a Planned Campaign
Keywords
delete, campaign, logs, , KBA , LOD-LE-MKT-CPG , Obsolete - Use LOD-CRM-MKT-CAM , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions