Symptom
- When you click Check Configuration button (System > Administration > Datasource Configuration", you get the following error:
Failed to call SAP Analytics Cloud Agent. Please contact your administrator to ensure that SAP Analytics Cloud Agent is running, configured correctly, and is reachable from the SAP Cloud Platform Cloud Connector
Environment
- SAP Analytics Cloud
Cause
The user used for the virtual hostname is a name which contains a special character such as an underscore (_) or a dot (.) in the name. SAC does not support these characters in the virtual hostname.
Resolution
Please do not use special character in the host name.
See Also
- How to find User Assistance for SAP Analytics Cloud?
- Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
- SAP Analytics Cloud > Learning > Guided Playlists
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Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem