SAP Knowledge Base Article - Public

2806393 - Interviewer Availability Notification email trigger does not properly resolve [[CANDIDATE_FULL_NAME]] token - Recruiting Management


CANDIDATE_FULL_NAME is not being resolved correctly when using it on "Interviewer Availability Notification" email trigger

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SAP Successfactors Recruiting Management

Reproducing the Issue

1. Move a candidate to “Interview Scheduling”
2. Proxy as recruiter and set two interviewers with conflicting availability
3. Put a check on “Show slots even if some interviewers are not available”
4. Hover to the conflict availability and click on the “email” icon:

interviewer availability.png

5. Then make sure that you use an email template with [[CANDIDATE_FULL_NAME]] and send it to Interviewer
6. Verify that the email received will resolve the CANDIDATE_FULL_NAME token as the interviewer’s name instead of Candidate’s name


Candidate Tokens should is not be supported in the Interviewer Availability emails. Please refer to Admin center > Recruiting Email Triggers > Interviewer Availability Notification > to know the supported tokens:

interviewer availability notification.png


The reason for this is that this email trigger is based on an Interview and not on a Candidate. For example, Interview can be scheduled for multiple candidates at the same time. In such cases when the Interviewer Availability emails are being sent, candidate related tokens cannot be resolved as there are multiple candidates involved.

See Also

2458806 - Candidate Details Tokens Not Resolving for Outlook Response to Interview Organizer

2276791 - Candidate relative tokens are not resolving in Interview Delete Notification


CANDIDATE_FULL_NAME token, Interviewer Availability Notification, unable to resolve token, [[CANDIDATE_FULL_NAME]] , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem


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