SAP Knowledge Base Article - Public

2806894 - Cannot Track PM Form Auto-Route Email Notifications

Symptom

Is it possible to track the auto-route email notification in the PM form to confirm email has reached employees?

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Performance Management

Resolution

  • Currently, there is no way to track and confirm whether the email notification was received by an employee on an auto-routed PM Form
  • The system is only set up to auto-route these emails and send them on a specific due date if that date has been set up and initiated in the form
  • If there is a business need for this functionality in a future release, please consider creating an Enhancement Request

See Also

KB article 2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

Keywords

SF, success factors, PMGM, e-mail, tracking , KBA , LOD-SF-PM-EML , Emails and Notifications , How To

Product

SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors Performance & Goals all versions