SAP Knowledge Base Article - Public

2806956 - Manage Users - After RBP Migration There is no Option to Add/Edit/Remove Users


After the Universal RBP Migration, if you go to Manage Users and click on any record you will not be able to add/edit/delete any since there is no such option.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


 SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Access to your system
  2. Go to Manage Users
  3. Click on any listed record
  4. You will see a window showing no option to add/edit/remove users



You need to submit an case under the component LOD-SF-PLT-RBP so that Cloud Product Support can proceed and fix this issue. Kindly provide the following information on the ticket:

  • Affected CompanyID
  • Admin Support Access to the affected CompanyID

Note: If you belong to Product Support please refer to the Internal Memo

See Also

2620783 - Migrating to Role-Based Permissions


manage users, RBP, permission, edit, add, migration , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HXM Suite all versions