SAP Knowledge Base Article - Public

2807615 - Absences Show Created By "System Generated" on Time Account Tab

Symptom

  • On the time records tab of the workbench, absences show correct values for "created on" and "created by" fields. However, on the Time Accounts tab > the associated Leave bookings show a different date and Created by "System generated"

Environment

  • SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Request multiple past and future absences for same time type
  2. On some date in the future, a Recalculation of absences is triggered (this could be for many reasons - for example a change to job info fields / holiday calendar etc)
  3. Check Time Records tab > leave requests still show original Created On and By values
  4. Check Time Accounts tab > Current and future Leave bookings show date the recalculation was triggered and Created by "system generated"
  5. Leave requests with a date in the past still show original information.

Cause

This is expected system behaviour for absence recalculation

Resolution

  • When recalculation is executed we do not have the information available what change was done exactly.
  • Recalculation events always use a recalculation start date and all future absences from that data are recalculated.
  • If absences are not relevant for time accounts of the associated time account type, we are able to avoid the update. 
  • The enhancement ticket (TIM-5059) to avoid the update if absences are relevant for time account type, and the recalculation also results in the same time account allocation, has been implemented in 1H 2021 release.

Keywords

System Generated absences, time off requests show different information on time accounts tab, TIM-5059 , KBA , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central 1611 ; SAP SuccessFactors Employee Central 1702 ; SAP SuccessFactors Employee Central 1705 ; SAP SuccessFactors Employee Central 1708 ; SAP SuccessFactors Employee Central 1711 ; SAP SuccessFactors Employee Central 1802 ; SAP SuccessFactors Employee Central 1805 ; SAP SuccessFactors Employee Central 1808 ; SAP SuccessFactors Employee Central 1811 ; SAP SuccessFactors Employee Central 1902 ; SAP SuccessFactors Employee Central 1905 ; SAP SuccessFactors Employee Central 1908 ; SAP SuccessFactors HCM Core 1905