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SAP Knowledge Base Article - PreviewSymptom
Customers and internal teams often experience uncertainty when distinguishing Support activities from Consulting activities for OpenText solutions integrated with SAP. This leads to misrouted incidents, incorrect expectations, and case delays.
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Environment
SAP Resell Solutions by OpenText (All products & Versions)
Keywords
OpenText, SAP, Support, Consulting, Integration, Upgrade, Performance , KBA , XX-PART-OPT-INV , SAP Invoice Management by OpenText , Problem
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