2807766 - Character Limit Ticket Subject

When creating a Ticket, you receive the error message: Your entry is too long. Do not enter more than 255 character(s).

SAP Cloud for Customer

1. Go the Service work center.
2. Select the Tickets view.
3. Click on New.
4. On the Subject field, type in the ticket subject with more than 255 charactets.
5. Error "Your entry is too long. Do not enter more than 255 character(s)." is shown.

There is a limit of 255 characters for the Subject field in Tickets.

Besides, if the Subject has more than 101 characters, it will be split into two or more lines.

The character limit of 255 is the current expected system behavior.

If you need this changed you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

KBA , LOD-CRM-SRP , Service Request Processing , How To