2808374 - Unable to permanent purge an user - UserID list provided is not correct

When trying to perform an User Permanent Purge, customer is receiving the message: User ID list provided is not correct.

SAP SuccessFactors HCM Suite

1. Go to Admin Center > Data Retention Management
2. Click on User Permanent Purge
3. Create a file based on the template including the User ID
4. Submit the request
5. Receive the notification that User ID list provided is not correct

The user you are trying to purge was not soft purged before.

To perform a User Permanent Purge on an user, you need to make sure that user was previously soft purged. If you are still seeing the user in the User Data File as 'inactive', this means that the user was not soft purged yet.

Please proceed with the soft purge again, and after this process, try to proceed with the permanent purge again. More details about how to proceed with the soft purge are available in the KBA in the see also section of this document.

2088065 - Data Retention Management - Purge Data - Platform

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