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SAP Knowledge Base Article - PreviewSymptom
There is no extension schenario available from product master data to the tickets item facet.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911
Keywords
product master data, ticket's item level , KBA , extension field , LOD-CRM-SRP , Service Request Processing , Problem
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