SAP Knowledge Base Article - Public

2809436 - Getting error "Invalid ip item or ip range" wihle trying to add IP address/ranges in IP Restriction Management tool

Symptom

While trying to add the new IP addresses / ranges but it's throwing an error: "Invalid ip item or ip range:xxx.xxx.xxx.x-xxx.xxx.xxx.xxx"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Login to SuccessFactors
  2. Go to Admin Center
  3. In Tool Search, enter IP Restriction Management
  4. Click "+" symbol on the top right
  5. Add 'Single IP Address' or 'IP Address range'
  6. Click Save

Cause

Issue is caused by an incorrect format of IP address (having blank entries).

Image 2.png  Image 4.png

Resolution

Edit the previously configured values by clicking the pencil icon next to the IP or range that has an incorrect format.

See Also

Keywords

SuccessFactors, Platform, Invalid ip item or ip range, IP restriction management, IP address, IP range, Single IP Address, error, add IP address, LOD-SF-PLT , KBA , LOD-SF-PLT-IPR , IP Restriction Management , Problem

Product

SAP SuccessFactors HCM Suite 2511