When you open the attachment in Service for Object -> Attachment List, the attachment can not be opened due to the file format issue:
e.g. open .JPG attachment
- open .PDF attachment:
- open .DOCX attachment:
ASCII format, SOPE, Attachment List, Service for Object , KBA , attachment , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem
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