SAP Knowledge Base Article - Public

2809766 - Email Notifications Coming from Removed Systems - Onboarding


  • Users receiving email notifications from an ONB instance which is not being used.
  • Notifications needs to be turned off as they're coming from an old ONB instance.
  • Not able to turned off notifications coming from a decommissioned instance.
  • A partner turned off an ONB account in Provisioning, but users are still receiving email.


SAP SuccessFactors Onboarding


  • Open a Support case with SuccessFactors Product Support to include the notification and instance details.
  • A Support Engineer will work with the ONB Operations Team to turn off the notifications.


SF, Success Factors, ONB, OBD, on boarding, e-mail , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem


SAP SuccessFactors Onboarding