2809818 - Unable to Add Message IDs in Notification Template - LMS

• How to add or delete Message ID in a custom notification template
• How are customized notification templates with multiple message IDs created?

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 SAP SuccessFactors Learning Management System

Login as LMS Admin > System Admin > Configuration > Notification Templates > Add New > Fill out necessary fields > No Add button for additional Message IDs

• Addition or deletion of Message IDs, when customizing or creating a new notification template, is not possible; but updating and editing the text and syntax, through Launch Editor, is feasible as per standard design allocate based on the process owners in the LMS.
• Also, notifications with multiple message IDs are created via editing the template in the notification pages of items and scheduled offerings.

1. Go to Learning > Select and edit any Item or Scheduled Offering > Related (More) > Notification > Edit Body or other fields > Apply Changes 

2. Click Preview to view the new template ID (example: template id 89765004)

3. To further customize the new notification template with multiple message IDs, navigate to System Admin > Configuration > Notification Template > search and edit the desired Notification ID (i.e. template id 89765004) > Messages tab > Edit desired fields > Apply Changes

Notes: 

• Please note template customization is out of CS scope.
• This is only a guide on how to customize a template with multiple message IDs. 
• For customizations and issues with customized templates, please contact Professional Services or internal IT team. 

• KB article 2635377 - LMS - Can we customize Standard LMS Notification Templates?
• KB article 2149831 - How to contact Professional Services, Partner and Account Management Team - SuccessFactors

SF, Success Factors, LMS, message ID, syntax tags, standard , KBA , LOD-SF-LMS-NOT , Notifications , How To