SAP Knowledge Base Article - Preview

2809920 - Incident prioritization for Employee Profile

Symptom

Judging the right prioritiy for Cloud HCM Support Incidents.

In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the incident priority.


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Environment

SAP SuccessFactors Employee Profile

Product

SAP SuccessFactors Employee Central all versions

Keywords

Priority, Incident Priority, Prioritization, Profile, PP3 , KBA , LOD-SF-EP , People Profile (Employee Profile / PP3) , How To

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