Symptom
You exported accounts from Data Workbench, but you are unable to find the ID Number in the export file.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Customers work center
- Select Accounts
- Search for the account
- Open the account
- In tab Overview, section Identification Numbers, you find a field ID Number
- Go to Data Workbench work center
- Click on Monitor
- Select the task of the account export
- Click on the file to download it
- The ID Number is not included in the export file
Cause
The ID Number belongs to Account Identification. Account Identification is data on second level. If you only export the account, you only export data on first level.
Resolution
- Go to Data Workbench work center
- Click on Export
- Search for the Account
- Expand Account
- Select Account Identification
- Choose an appropriate filter and then export the data
Note: The same process applies for other objects, not only for the Account object. You need to know if the field is on first, second, or on third level. Then you need to export the data based on the level.
Keywords
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