SAP Knowledge Base Article - Preview

2810231 - Detailed Description long text is missing in SM_CRM Incident when created from managed system SAP GUI using "Create Support Message"


You use the SAPGUI menu item Help => Create Support Message on your managed system to create Incidents in your SolMan system, but the long text is not replicated in the SolMan Incident



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SOLMAN, ITSM, crm web ui, crm_ui, text det.proc., long text, short text, missing,not available, empty, deleted , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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