SAP Knowledge Base Article - Preview

2810246 - In the OWL, the Created By Value is Blank When the Ticket is of Type E-Mail

Symptom

In an e-mail ticket, the created by field is having blank value in ticket's owl.


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Environment

SAP Cloud for Customer .

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Email Ticket , Created By , KBA , technical user , LOD-CRM-SRP , Service Request Processing , Problem

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