SAP Knowledge Base Article - Public

2810272 - PHV Blank Screen in Google Chrome Version 75.x - Onboarding


  • Cannot see the screen in the PostHire Verification step within Onboarding.
  • During the PHV step, when trying to click on an activity, it shows a white screen.
  • While trying to pickup the PHV step in Google Chrome, there is an empty screen.
  • Unable to see the screen in Google Chrome during PHV steps in Onboarding.


 SAP SuccessFactors Onboarding


  1. This is data mismatch issue. Make sure the data which is submitted by a candidate matches with datalist being used in the backend.
  2. For example, if a candidate submitted Singaore (misspelling) as the country type, but in the refcountry datalist has the required value as Singapore, this could cause an issue and Google might display white screen. 


SF, Success Factors, OBD, ONB, on boarding, browser, 75, post hire, ref country , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem


SAP SuccessFactors Onboarding