SAP Knowledge Base Article - Public

2810755 - Error: "Logon data is not correct; log on again" User is Not Able to Log in

Symptom

User cannot login to the system after the credentials have been created. User gets below error:

"Logon data is not correct; log on again"

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Login screen
  2. Enter the credentials
  3. You receive the above-mentioned error.

Cause

The issue occurred because the User ID of the user has a space or the special character # added to it.

This causes inconsistency in the system due to which the password fails, and User gets error while trying to log in.

Resolution

Remove the Space or #  from the User ID of the User to fix the issue.

Note: The Space could also be present at the beginning or end of the User ID which is not easily identifiable, you may copy and paste and User ID in the notepad to check.

Keywords

Logon data is not correct; log on again , Can't Login, User credentials not working , KBA , SRD-CC-IAM , Identity & Access Management , Problem

Product

SAP Cloud for Customer core applications all versions