SAP Knowledge Base Article - Public

2810779 - SAP Sales Cloud and Service Cloud Data Return Process


This document describes the current process to extract Master Data, Transaction Data, Attachments and Output Management files from the system.

This situation could happen when your contract is terminating and you want to back up & move the data to different systems


SAP Cloud for Customer


Extraction of Master Data and Transaction Data

Whether the customer is in contract or not, the Master Data and Transaction Data should be extracted by using:

  • Reports view in respective work center, or
  • Data Workbench, or
  • Any Excel export functionality provided by the respective application team.

Additional Information:

  • Master Data can be extracted by the customer using any of the above options. In case of memory issues or time-out, use appropriate filters to split the records into multiple files.
  • Files exported through Data Workbench are in .CSV format.
  • Notes (Text Collection) are supported only for few objects.

Extraction of Attachments and Output Management files

At present, it is not possible to export Attachments for any of the Business Objects and there is no mass export functionality for Output Management files. Hence, user needs to request such exports via case.

  • The data will be provided in a big zip file
  • No metadata will be provided
  • No downtime is required

How to identify which objects are supported for Extraction through Data Workbench?

  1. Go to Data Workbench work center.
  2. Select Export view.
  3. Select Standard or Custom object.
  4. Search for the object.

If the object is not available for Export, you may report an case.


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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions