2811418 - Email Correspondence - Message Center - Recruiting Management

Email Correspondence provides recruiters with a complete history of manual email communication with candidates. When a recruiter initiates an email to a candidate, the candidate’s reply is automatically captured and logged in SuccessFactors Recruiting. The recruiter can then respond either from the Message Center within SuccessFactors or from their own email client, and this reply is also captured and logged in the system. This creates a seamless, centralised communication trail that maintains a complete record of all candidate interactions.

SAP SuccessFactors Recruiting Management

Prerequisites

• Role Based Permissions
• Enable Generic Objects – MDF
• Enable the new feature via Upgrade Center or Admin Center

Enhanced 'Correspondence' Portlet on both Candidate Profile and Application Profile:

• Shows the number of emails in the 'email thread.'
• Clicking on your own email thread will now take the user to the "Message Center."
• Clicking on another user's email thread will open a pop-up window where only the first email can be displayed. It is the expected behaviour to see only the first email and not the rest of the conversation.

NOTE: Only new email threads moving forward will appear in Message Center after enabling it. It will not be possible to add Correlation IDs to old threads.

Enhancement request created: [Message Center] Ability for recruiters to see all email correspondence Request ID: 233309

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